Samuel Ransford
Sutter Health | Technical Analyst IIMTI College
AAS in Network and Systems Administration
- Secure a senior IAM role focused on designing and implementing large-scale identity systems.
- Lead automation projects leveraging PowerShell, PHP, and Bash scripting to streamline operations.
- Enhance cloud security initiatives using Azure AD and other advanced IAM tools.
- Spearhead infrastructure optimization projects for hybrid environments, integrating Linux and Windows Server systems.
- Develop and implement incident response protocols for enterprise-scale clients in critical industries.
- Contribute to the growth of cutting-edge IAM and network security strategies in a consulting or leadership capacity.
- Drive cross-functional projects involving network security and IAM integration in cloud and hybrid environments.
- Mentor junior IT professionals in security, automation, and infrastructure management.
- Implement innovative solutions to increase data protection and secure access across diverse industries.
- Expand expertise in emerging IAM technologies and cloud solutions to stay at the forefront of security advancements.
- Over 10 years of experience in Identity and Access Management (IAM).
- Expertise in Azure AD, SailPoint, and cloud security systems.
- Advanced PowerShell scripting for automation and optimization.
- Proficiency in Linux, Windows Server, MS SQL, and MariaDB.
- Strong background in PHP, SQL, and Bash scripting.
- Experience in incident response, system deployment, and Active Directory environments.
- Hands-on experience with virtualization and network security.
- Track record of implementing large-scale technical solutions across industries.
Summary
Alongside technical mastery, my career has been characterized by a relentless pursuit of innovation. Each project, from automating workflows to securing complex systems, has been an opportunity to push the boundaries of what's possible. Whether integrating cutting-edge IAM solutions or scripting to enhance operational efficiency, the focus has always been on crafting elegant, scalable solutions. Beyond just solving problems, there's a passion for transforming challenges into streamlined, secure operations, leaving a lasting impact on every organization served. The work is always evolving, reflecting the ever-changing landscape of technology.
Technical Skills
- Extensive familiarity with MS Office 2013 and 2016 for Windows,
- Experience with scripting languages such as PHP, SQL, and PowerShell,
- Experience in information security and system deployment processes,
- Thorough working knowledge and experience of Linux and Windows Server,
- Working knowledge and hands on experience with MS SQL and MariaDB databases,
- Skilled in Windows 10, Windows Server 2012, MacOS, and RHEL systems.
- Extensive knowledge of system automation on a desktop and server-level using scripts such as Bash, PowerShell, Python,
- Experience with virtualization software,
- Experience with installing and maintaining Microsoft Exchange and SharePoint servers,
- Experience with installing and configuring of new Windows, Linux and UNIX server nodes in an Active Directory environment,
- Experience in routing protocols, network protocols and concepts, network tools, network security, and firewalls,
- Experience with NetApps storage solutions.
Experience
Sutter Health
Technical Analyst IIOctober 2023 - Present (1 year, 3 months)
- Developed and implemented technical standards, conducting thorough testing of Sutter Health policies and systems,
- Conducted technical analysis, designed support systems, implemented solutions, and managed tech-related projects,
- Delivered comprehensive training services for Sutter Health employees, enhancing their proficiency with technical applications,
- Lead workflow analysis for training programs, conducted specialized training courses, and improved technical service delivery.
September 2021 - October 2023 (2 years, 1 month)
- Achieved call handling benchmarks consistently by effectively managing and resolving customer inquiries,
- Delivered end-user support in a healthcare environment, resolving incidents ranging from toner requests to EHR system configurations,
- Leveraged support tools like Bomgar to achieve first call resolution (FCR) for diverse incidents, enhancing user satisfaction,
- Accurately collected and documented incident information in the ITSM system, facilitating seamless team support.
May 2018 - September 2021 (3 years, 4 months)
- Facilitated support and resolution of incident and problem management, enhancing system reliability.
- Contributed to the software lifecycle supporting the Identity and Access Management framework, improving security processes,
- Developed and optimized performance tuning systems, significantly enhancing overall security and system performance,
- Collaborated with engineers and System Security to implement secure systems, reducing security risks and maintaining user accessibility,
- Engineered solutions using PowerShell and Web-based languages, effectively meeting customer needs,
- Developed and executed project plans, automating System Security policies to enhance workflow and eliminate security weak points,
- Effectively managed and prioritized multiple high-stress projects, ensuring successful completion and team collaboration,
- Created and implemented automated processes utilizing file storage in the NetApps environment, improving efficiency.
October 2017 - March 2018 (5 months)
- Facilitated support and resolution of incident and problem management, enhancing system reliability.
- Contributed to the software lifecycle supporting the Identity and Access Management framework, improving security processes,
- Developed and optimized performance tuning systems, significantly enhancing overall security and system performance,
- Collaborated with engineers and System Security to implement secure systems, reducing security risks and maintaining user accessibility,
- Engineered solutions using PowerShell and Web-based languages, effectively meeting customer needs,
- Developed and executed project plans, automating System Security policies to enhance workflow and eliminate security weak points,
- Effectively managed and prioritized multiple high-stress projects, ensuring successful completion and team collaboration,
- Created and implemented automated processes utilizing file storage in the NetApps environment, improving efficiency.
Sacramento Network Solutions
Network EngineerMay 2017 - October 2017 (5 months)
- Provided comprehensive support, maintenance, and security for customer networks and devices, ensuring optimal performance,
- Managed and optimized networking devices, including firewalls, routers, switches, and VLANs, enhancing network security and performance,
- Executed malware removal and protection for end-users, educating them on security best practices to prevent future threats,
- Administered account management within an Active Directory and Exchange environment, improving user access and security.
June 2015 - November 2016 (1 year, 5 months)
- Successfully deployed, configured, managed, and supported Linux OS servers, ensuring reliable system operations,
- Collaborated with Site Reliability Engineers to perform efficient maintenance on machines, enhancing system uptime,
- Partnered with networking and intake teams to expedite system repairs and bring new systems online promptly,
- Conducted troubleshooting and repairs on a large fleet of systems, improving overall system functionality,
- Developed and refined procedures and best practices, undergoing peer review before publishing to the company knowledge base, ensuring accuracy and reliability,
- Efficiently responded to trouble tickets and maintenance requests, escalating trending issues for further investigation to ensure timely resolution,
- Created and implemented Python scripts to enhance productivity and system maintenance, improving operational efficiency,
- Tested and troubleshot newly designed systems, collaborating with the hardware engineering team to develop comprehensive repair documentation,
- Trained new hires on daily tasks, offering diverse diagnostic perspectives to enhance their troubleshooting skills,
- Managed cross-functional projects with various teams and external vendors, devising and executing effective repair strategies.
Legislative Data Center
Student Assistant for Technical OperationsOctober 2014 - June 2015 (8 months)
- Delivered field support for configuring, installing, and integrating workstations into LAN and WAN environments, ensuring seamless connectivity,
- Diagnosed and resolved complex system issues, enhancing performance of operating systems, applications, and networked systems,
- Effectively managed and prioritized fluctuating workloads, meeting strict timelines and maintaining high performance,
- Provided exceptional customer service to the state legislature and staffers, contributing to a high-performance team environment.
Express Techs
Computer SpecialistApril 2014 - October 2014 (6 months)
- Efficiently repaired Windows, Mac OS, and mobile devices, resolving diverse malfunctions to ensure optimal performance.
- Conducted malware and junk removal on customer devices, significantly improving their speed and lifespan,
- Collaborated with small businesses to support and enhance their IT infrastructure, ensuring reliable operations,
- Successfully installed, configured, and maintained Active Directory environments for businesses, improving IT management,
- Partnered with business leaders to configure and optimize systems, including FTP and VPN, enhancing operational efficiency.
Merchant PC
TechnicianOctober 2013 - March 2014 (5 months)
- Installed and configured required hardware for the restaurant setting,
- Configured and Imaged Point-of-Sale software,
- Built and configured websites,
- Customized FTP, mail and web servers,
- Created bat scripts for automated backups and scheduled them within Task Scheduler,
- Worked with VM machines within VMWare to provide high availability and disaster recovery.